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Name: Dean Richardson
Address: 116 Knole Road
Billingham
Cleveland
TS23 3BG
Age: 27
Place of Birth: Pontefract, West Yorkshire
Driving: Full and Clean Licence, Car Owner
Email: dean@deanrichardson.com
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| .::Profile
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A technically able, hard working, organized team player and strong individual with a professional customer orientated attitude.
Has a constant desire to improve current working practices and policies, both in IT and Business.
Has experience in working alone and as part of a team.
Enjoys challenging problems and working under own initiative. Is self-motivated and always working to improve personal and technical development.
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| .::Key Skills and Attributes |
- Excellent communication skills, has proven excellent customer service skills.
- Ability to train new staff and customers with any level of technical expertise.
- Business minded and innovative, able to use new technologies in order to reduce business costs.
- Technically proficient, experienced in many software packages and different hardware setups.
- Excellent problem solver, able to find a solution to most problems, whether it be a software or hardware problem.
- Organized and results driven, capable of working to strict deadlines, prioritizing and meeting targets.
- Has worked as part of a team and alone, is self motivated and determined.
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| .::Education and Training
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| 2006 | University of Teesside, Middlesbrough |
| UCAPD in Graduate Employability (Project Management and Digital Imaging) – Overall Pass |
| 1999 - 2003 | University of Teesside, Middlesbrough |
| BSc (Hons) Business Computing (Obtained 2:1 with Honours) |
| 1997 - 1999 | Wakefield College, Wakefield |
| Advanced GNVQ in Information Technology –Overall Distinction |
| 1992 - 1997 | The Kings High School, Pontefract |
| GCSE: Maths (B), Information Systems (B), English (C), Dual Science (CC), History (D) |
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| .::Technical Proficiencies & Skills
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- Operating Systems: DOS, 95/98/NT4/2000/ME/XP/Vista, Windows Server NT/2000/2003/2008, Citrix.
- Hardware: Dell Servers and PC’s, IBM Servers, HP Servers and other various Desktops and Laptops, Jet Direct Boxes, HP and Konica printers, IP Phones, Various Tape Backup Drives and Libraries.
- Networking: Routers, Hubs, Switches, CAT5 cabling, Patching, LAN, WAN, B2B VPN, Wireless Networking.
- Server Software: Symantec Backup Exec, Citrix Presentation Server, VMWare, MS SQL 2000/2005, Exchange 2003, Zantaz Mail Archiving, Lotus Domino, Active Directory, DNS, DHCP, IIS, Terminal Services, Sharepoint 2003/2007, Apache, CA, Trend + Symantec AV.
- Applications: Microsoft Office 97/2000/XP/2003/2007, MS Access, MS Visio, MS Project, Lotus Notes/Administrator, Director, Call Management Software.
- Web Design: HTML, PHP, MySQL, CSS, JavaScript, Macromedia Dreamweaver/Fireworks/Contribute, Adobe Photoshop.
- Web Services: Setting up new domains, NS, rDNS and MX records for web servers and configuring virtual web servers.
- Customer Care: Help Desk, User training, Documentation and procedure creation.
- Other Skills: Project Management, First Aid, Health and Safety.
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| .::Interests & Hobbies |
- Keeping Fit: Cycling, walking and rowing.
- Socializing: I enjoy socializing with friends, family and colleagues.
- Computing: I build PC’s for friends and family and also build websites for myself and friends.
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| .::Career History
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| BPI Plc | 2nd Line Support | March 2008 - Present |
My primary duties include:
Dealing with user support queries via telephone and email.
Attending sites and homes to provide user support and to install new hardware.
General network patching.
Configuring Laptops, Thin Clients, Network Printers and Jet Direct Boxes.
Troubleshooting Citrix issues.
Troubleshooting hardware issues on Forktruck terminals and hand scanner terminals.
Maintaining the day to day tape backups of the system.
Maintaining and troubleshooting Active Directory, DNS, DHCP, Print Servers, File Servers and Citrix Servers.
Troubleshooting Virtual Servers and Time and Attendance Servers.
Maintaining and Troubleshooting Live SQL Databases.
Maintaining and Troubleshooting Website Access and Email Antispam software.
Maintaining and Troubleshooting IP Phone Issues.
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| Data Images and Solutions Ltd | Systems and Network Administrator | October 2003 - March 2008 |
My primary duties include:
Building and configuring Windows and Linux Servers
Building and configuring corporate networks for clients using VPN LAN-to-LAN profiles to link offices from several geographical locations
Building and configuring Desktop PC’s
Managing the internal networks for ourselves and our clients
Providing remote IT and network support to clients based around the UK.
Managing the relocation of the corporate server infrastructure at our client’s Head Office.
Working with clients and providing onsite support for our in-house software.
Responsible for maintaining server backups and stability using RAID and tape drives.
Populating client databases and producing encrypted CD packages.
Administering and building Share point Sites
Producing high quality Technical Design Specifications to use for converting current applications to a new modern platform/language.
Managing my own projects using project management software and techniques.
Advise on a range of IT issues and queries in terms of finding the most appropriate technology/solution.
Solely responsible for the network and IT structure in the office.
Responsible for Health and Safety and First Aider for the office
My Secondary Duties include:
Producing Windows Applications and Databases using VB.NET and Visual Studio 2005 and SQL Server 2005.
Producing Web Sites and Web Applications for both Private, Public Sector and Commercial clients using server-side languages (PHP 5/MySQL)
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| PC World | Service Team | June 2003 - October 2003 |
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My main duties involved working in the PC Clinic, serving customers, giving technical advice, diagnosing computer faults, fitting and upgrading computers
and undertaking computer health checks. My secondary duties involve merchandising around the store, Computer Sales and selling PC Components to customers
according to their individual needs.
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| BT Exact | Integration and VV&T Analyst | July 2001 - July 2002 |
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My work involved testing the ADSL ordering system, which is to be used by the major ADSL ISP’s to provide an ADSL service to the end user. This involved
manipulating databases, liaising with software developers, analysing output data from the different software packages, using SQL to diagnose and pin-point
problems and to maintain our test databases using UNIX and SQL. During my placement, I had attended an IVV&T course, a Cyber-Security course and various
health and safety and security training programs.
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| REFERENCES ARE AVAILABLE ON REQUEST
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